Quality Management Unit (UGC, its acronym in Spanish)

It is assigned to the Research Management Department, created in 2006 by the Vice Rector’s Office for Research. It is responsible for the evaluation component of and in research for strengthening the investigative work.

Its objectives are:

  • To promote a culture of quality in the academic units that carry out or support research at the University of Costa Rica.
  • To strengthen the quality management systems of the academic units that perform or support research at the University of Costa Rica.
  • To encourage the implementation of integrated quality management systems in quality processes.
  • To encourage the continuous improvement of scientific and academic magazines of the UCR through the evaluation of editorial criteria, the support for the dissemination of magazines and the training in editorial management.
  • To improve the visibility of academic and scientific production of the UCR through the management of the Kérwá Institutional Repository, the Portal of the UCR Magazines and support to open access.




The Cooperation Program for the Accreditation of Tests and Laboratories of the University of Costa Rica (PROCOA, for its acronym in Spanish). It is registered in the Vice Rector’s Office for Research as an external link project. Its objective is to establish a program to unify efforts and optimize resources for the accreditation of the Quality Management Systems of the Laboratories of the University of Costa Rica, in order to fulfill with the necessary technical competence requirements, defined in the current Costa Rican regulations that apply to each case.

Likewise, to achieve this objective, PROCOA proposes a series of activities:

  • To monitor and collaborate with the implementation of Quality Management Systems to achieve accreditation of PROCOA Laboratories.
  • To manage the entry of Laboratories to PROCOA.
  • To manage internal audits with the support of the Group of Internal Auditors in Quality Management (GAI, its acronym in Spanish) of the University of Costa Rica.
  • To strengthen the competence of the GAI through training.
  • To manage economic support to PROCOA Laboratories for equipment calibration.
  • To facilitate the inter-laboratory exchange for the harmonization of service offer of the UCR Laboratories.
  • To collaborate with public institutions in the implementation of management systems.
  • To strengthen inter-institutional collaboration with the Costa Rican Accreditation Entity (ECA, its acronym in Spanish).
  • This project represents a valuable contribution to research. The implementation of quality management systems of the laboratories controls the processes to ensure that the results and products of the research are produced reliably and accurately.

Likewise, this project has represented a real interaction space for researchers from the UCR who carry out conformity assessments and work with quality management systems, through the strengthening of their competences, through technical training, leadership, teamwork, among others.


Index of evaluation of the Magazines of the University of Costa Rica, you can find out more at:


Annually, the Research Units (UI, for its acronym in Spanish), through the Self-Assessment Guide, present their Work Report, which is the main input to follow up the development of the different research activities promoted by this Vice-Rector’s office and which generate research products derived from the creation of knowledge in the different disciplines. Currently, this Self-Assessment Guide was incorporated in an electronic register called the Research Units Information System (SIUDI, for its acronym in Spanish), which aims to facilitate the filling of the form and be a tool that simplifies the systematization of the information provided by the UI.

The form is available at

Academic Regime

According to the Regulations of Academic Regime, one of the compliance requirements for those who aim for promotion is the academic evaluation of the professor for his/her research work, which is done by the UGC of the Vice Rector’s Office for Research.

The assessment of the professor’s research work is done at the request of the teacher, after he or she has applied for a promotion in RA at CEA. The application for evaluation is the complete responsibility of the professor, who is in charge of establishing contact with the UGC and requesting such evaluation, during the seven days after the request has been made before the CEA.

The academic evaluation of the research area is carried out for the first time if it includes the last five years worked; but the last two working years for those who requested the evaluation for a second or more times. When the professor has been evaluated, the obtained qualification has an effective date of two years, then he/she can opt for a new assessment.

Once the professor has received the result of the CRA without requesting it, he or she must wait for the next evaluation in the Academic Regime for another request.
The academic evaluation service is given throughout the year; however, after an evaluation, the qualification remains valid for two years, after this time, the professor can only request again a new evaluation.

To request information and the form of filling contact the telephone number: (506) 2511-4412 or the e-mail


The Environmental Recognition System (SIREA, for its acronym in Spanish) is organized by the University of Costa Rica in recognition of Cleaner Production and Eco-efficiency. For more information see


M.Sc. Andrea Marín Campos

Position: Responsible for Quality Management
Phone: (506) 2511-4412

Licda. Sofía Bartels Gómez

Position: Statistician
Phone: (506) 2511-1361

Lic. Guillermo Murillo Goussen

Position: Computer Expert in Kérwá Repository and Magazine Portal:7:00 a.m. to 4:00 p.m.
Phone: (506) 2511-6137

Bach. Jorge Luis Polanco Cortés

Position: Responsible for Magazine Portal of the UCR: 7:00 a.m. to 4:00 p.m.
Phone: (506) 2511-1361

Bach. Meilyn Garro Acón

Position: Responsible for Communications, Kérwá Repository and Public Leader of Creative Commons:7:00 a.m. to 4:00 p.m.
Phone: (506) 2511-6137

M.Sc. Melissa Torres Zamora

Position: UGC Quality Manager:7:00 a.m. to 4:00 p.m.
Phone: (506) 2511-4412

PhD. Daisy Arroyo Mora

Position: Quality Manager of Magazines
Phone: (506) 2511-6138

Bach. Christian Zamora Rodríguez

Position: Support for integration of repositories
Phone: (506) 2511-6137